Privacy Policy

This statement describes the manner in which Panchtatva Earth Agro Private Limited, a company incorporated under the provisions of the Companies Act, 2013, having its registered office at 304 Fressia, Neelkanth, C1, Neelkanth Greens Gate 2 Road, Manpada, Thane — 400607, Maharashtra (GSTIN: 27AAQCP2342D1ZG) (‘We’) and its affiliates collect and use personal information and has created this statement to describe its information gathering and privacy practices.

We respect your privacy and we are sensitive to the private nature of information you provide to us over the Internet through our website www.plantparents.in (“Website”) and through other channels including our digital platforms and communication services.

The terms ‘we’, ‘us’ and ‘our’ with allied and cognate expressions shall refer to Panchtatva Earth Agro Private Limited trading as Plant Parents.

The terms ‘you’ and ‘your’ with allied and cognate expressions shall refer to user(s) and/or customer(s).

This Privacy Policy is designed to maximise your ability to protect your personal information, while at the same time permit us to provide you with interesting and useful information, products and services. At no time are you obligated to provide us any personal information, and if at any time you no longer wish to receive communications from us, you are free to “opt out” of receiving these communications. Because this Privacy Policy applies to any person who provides information to us through our Website or any other channel, we strongly urge you to review this Privacy Policy in its entirety. By using our Website and affiliated services, you consent to the collection, storage, use, disclosure, transfer and processing of your information for the purposes set out herein and other terms of this Privacy Policy in addition to our Terms and Conditions. You may contact us at connect@plantparents.in if you have any queries pertaining to this Privacy Policy.

1. Information Collected

Our services are provided through our Website and other digital channels. We may collect and use the following information, including but not limited to:

• Your full name, delivery address, PIN code, email address and contact number
• Technical information about your device, operating system, browser type and IP address
• Order details, purchase history, product preferences and feedback
• Any other information voluntarily provided by you through our Website or communication channels

2. Use of Information Collected

We use your Internet Protocol (IP) address to help diagnose problems with our server and to administer our Website. Your IP address is used to help identify you but contains no personal information about you.

We may use the information obtained from you to prevent, discover and investigate violations of this Privacy Policy or any applicable terms of service, and to investigate fraud, chargeback or other matters.

In addition, we may use the collected information:

1. To process, confirm and fulfill your orders and deliver products to you
2. To contact you with regard to your use of our services and changes thereto
3. For internal business purposes and data analytics
4. To send you promotional communications, new product updates, offers and other information — only where you have opted in or consented to receive the same
5. For purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy
6. To any investigative agency as and when required by them to produce the same in an enquiry or in a case registered under the laws of India for conducting a fair investigation, inquiry or trial against a violator of law
7. To produce in any court of law as and when summons or notices are received by us in this regard

To make requests, or if you have any grievance regarding our privacy practices, please contact our Grievance Officer at connect@plantparents.in and also notify in writing to: Panchtatva Earth Agro Private Limited, 304 Fressia, Neelkanth, C1, Neelkanth Greens Gate 2 Road, Manpada, Thane — 400607, Maharashtra, India. The grievance will be redressed within a period of one month from the date of receipt. We may reject requests that are unreasonable or not required to be complied with by law. We may retain information as required or permitted by applicable laws and regulations. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.

3. Security

The personal information we collect about you is stored in limited access servers, accessible only by our employees or agents on a need-to-know basis. We have appropriate safeguards, including physical, managerial and technical measures, warnings and firewalls, to protect against the loss, misuse and alteration of any customer information under our control.

Although we deploy security standards as per industry practice to safeguard the confidentiality of your personal information, you acknowledge that transmissions made by means of the Internet cannot be made absolutely secure and by continuing to access the Website you are aware of such risk. In any case, you agree that our monetary liability in the event of any tenable claim shall be restricted to Rs. 100/- (Rupees One Hundred Only). Hence, our responsibility of maintaining your personal information shall be on a best-effort basis only. We will have no liability for disclosure of your information due to errors in transmission or unauthorised acts of third parties.

4. Financial Decisions

All financial decisions taken by you based on information on our Website shall be at your sole and exclusive discretion and subject to independent judgment and opinion. We shall have no liability towards the same of any nature.

5. Hacking or Misrepresentation or False Claim

In the event of any attempt by you to hack all or any portion of the Website, misrepresent information on the Website, or make false claims against us, we shall have the right to claim and recover full damages, compensation, liabilities, losses, claims, expenses, costs, attorney fees and litigation costs including third party claims, and including but not limited to loss of reputation, goodwill and any other losses or expenses of any nature whatsoever.

6. Policy Modifications

This Privacy Policy may be periodically modified from time to time and notified as may be required under applicable law. You should periodically read the Privacy Policy and shall be deemed to have accepted the modified Privacy Policy in case you continue to use or access the Website. If this Privacy Policy or any modified version thereof is not acceptable, please discontinue use of the Website.

7. Governing Law and Jurisdiction

These terms shall be governed by the laws of India without reference to any conflict of laws. The courts in Thane, Maharashtra shall have exclusive jurisdiction to the exclusion of any other courts for all disputes arising under this policy.